The coronavirus is a source of uncertainty for many travellers. We have provided the most important information on campervan travel planning in light of Corona below.
1. How can I cancel my booking?
If you are affected by the current travel restrictions and wish to cancel your previously booked campervan, please send us an e-mail by replying to your booking confirmation (or to firstname.lastname@example.org). The cancellation will then be forwarded directly to the responsible colleagues and can be processed immediately.
Officially, the cancellation is subject to the conditions and fees set out by the rental company in the general terms and conditions. CamperDays does not benefit from such fees, as they are charged and retained exclusively by the campervan provider. We at CamperDays do not charge any additional cancellation fees of our own and support you as best we can!
Due to the current situation, many rental companies have drawn up particularly accommodating booking change conditions, so that you can start your trip flexibly at a later date. Just like the whole situation around the coronavirus, the conditions and goodwill of many rental companies are also changing. Therefore we can’t promise anything, except: Write us an email and we will take care that your individual booking will be processed in the best possible way.
Is there a legal right of cancellation in case of „force majeure“?
We have also received enquiries from customers who asked if there is a legal right to cancel, which allows a free cancellation in case of „force majeure“.
As a general rule, when renting a campervan (legally an individual travel service), free cancellation in case of „force majeure“ – unlike package tours (e.g. joint booking of flight and campervan) – is only possible in rare exceptional cases. Many current reports in the press about „cancellation rights for package tours“ are unfortunately not applicable to campervan offers. A free cancellation is therefore only possible if the rental company offers this as a gesture of goodwill. An exception could apply where a pick-up point has been closed due to a health emergency. In the case of restrictions on entry only (e.g. entry is possible, but the person entering the country must then go into self quarantine), such a right does not exist for individual trips.
2. What do I do if I have booked a campervan for a region that now has travel restrictions?
Many popular campervan destinations have now also imposed entry restrictions on Europeans. You can be sure that we at CamperDays will do everything to support you in the best possible way!
The USA, New Zealand and Denmark, among others, have now decided to partially restrict entries. For the next 30 days the USA has decided to restrict the entry of people who have stayed in the Schengen or UK area for the previous 14 days. Europeans who were outside the Schengen/UK area during the 14 days prior to entering the USA will generally not be subject to the restrictions. The entry restrictions came into force on Friday, 13.03.2020 (23:59 EDT).
Travellers affected by entry restrictions will be contacted by us. If you also have booked a camper in a country with entry restrictions in the next two to four weeks and have not yet received an email, please contact us.
We are in constant contact with all campervan providers whose offers can be booked via our CamperDays platform.
3. I can no longer come to Australia or New Zealand because of the entry ban for tourists. Can I cancel my campervan for free?
Many customers rightly ask themselves the question: now that I cannot pick up my campervan in Australia or New Zealand because the borders are closed, do I have a legal right to cancel the booking?
We have had this question checked and unfortunately such a claim does not exist in principle.
The legal background: The booking of a campervan is legally a rental contract. Therefore tenancy law applies to the contract. The legal situation is therefore different than with package tours. A package tour exists if two travel services are combined by one provider. For example, flight and hotel or flight and campervan. Whereas in package travel law there is a statutory right of termination in cases where the trip could only be carried out with very considerable restrictions, there is no such statutory right in tenancy law.
In such cases, the customer is only released from the obligation to pay the rental price if the campervan supplier does not fulfil his contractual obligations. In the course of the booking, the campervan providers have committed themselves to make a certain model of campervan available at a certain time and place against payment of the rental fee. And currently, the campervan providers are taking the position that they are fulfilling their service obligation and will provide the campervan for the customers on the agreed date. They point out that European customers who are already in Australia and New Zealand collect campervans daily and they are not responsible for ensuring that the customer enters the country and arrives on time. Legally, this argument is unfortunately well founded, so that even in such cases there is no legal right to cancellation.
CamperDays is therefore making all the more intensive efforts to persuade the campervan providers to offer a goodwill solution. In the event of such a solution, the legal situation is less important because the campervan providers voluntarily agree to a solution. There is a great interest on the part of the campervan suppliers to find a voluntary solution – such as free changes to bookings – and we will inform all customers immediately by e-mail as soon as we have a definitive agreement.
4. What do I do if I want to book another campervan for this year?
Book a campervan! If you haven’t booked a campervan yet, but would like to go on a campervan holiday this year, please contact us. You can do that now. Many rental companies still have sufficient availability and low prices. At the moment many people are cautious about planning their holidays. If the spread of the corona virus decreases again, this will probably change quickly. At that stage, the available campervans will most likely be fully booked quickly. Nevertheless, keep an eye on the latest news and official travel information.
5. Which countries currently have travel restrictions?
Due to the coronavirus many countries are restricting the entry for European citizens. The information changes very quickly, so it is best to follow the latest news about your destination country and check official websites such as your National Foreign Office.
6. What is the alternative if I do not receive a free cancellation?
You can cancel the booking according to the cancellation fees set by the rental company in the rental conditions. If you cancel now with costs, but could have cancelled your booking free of charge at a later date, we will in any case endeavour to ensure that the cancellation fees are either refunded by the rental company or credited to your next booking. As soon as we have reached a general solution, we will inform all affected customers.
7. Are the campervan rental companies cleaning the vehicles better now?
As we do not provide any vehicles ourselves, we cannot give a definitive answer here. However, we have asked our partners and received feedback that many rental companies clean their vehicles more intensively and differently. For example, the vehicles are disinfected inside the vehicle by rental companies after return.
Disclaimer: The information on this page has been compiled with the greatest possible care and to the best of our knowledge. Nevertheless, we cannot guarantee that the content provided is up-to-date, complete and correct. In particular, the provision of the information does not constitute legal advice.