The coronavirus is a source of uncertainty for many travellers. We have provided the most important information on campervan travel planning in light of Corona below.
1. How can I cancel my booking?
If you are affected by the current travel restrictions and wish to cancel your previously booked campervan, please send us an e-mail by replying to your booking confirmation (or to firstname.lastname@example.org). The cancellation will then be forwarded directly to the responsible colleagues and can be processed immediately.
Officially, the cancellation is subject to the conditions and fees set out by the rental company in the rental terms and conditions. CamperDays does not benefit from such fees, as they are charged and retained exclusively by the campervan provider. We at CamperDays do not charge any additional cancellation fees of our own and support you as best we can!
Due to the current situation, many rental companies have drawn up particularly accommodating booking change conditions, so that you can start your trip flexibly at a later date. As with most things corona-related, the conditions and goodwill of many rental companies are also changing. Therefore we can’t promise anything, except: Write us an email and we will take care that your individual booking will be processed in the best possible way.
Is there a legal right of cancellation in case of „force majeure“?
We have also received enquiries from customers who asked if there is a legal right to cancel, which allows a free cancellation in case of „force majeure“.
As a general rule, when renting a campervan (legally an individual travel service), free cancellation in case of „force majeure“ – unlike package tours (e.g. joint booking of flight and campervan) – is only possible in rare exceptional cases. Many current reports in the press about „cancellation rights for package tours“ are unfortunately not applicable to campervan offers. A free cancellation is therefore only possible if the rental company offers this as a gesture of goodwill. An exception could apply where a pick-up point has been closed due to a health emergency. In the case of restrictions on entry only (e.g. entry is possible, but the person entering the country must then go into self quarantine), such a right does not exist for individual trips.
2. What do I do if I have booked a campervan for a region that now has travel restrictions?
Many popular campervan destinations have now also imposed entry restrictions on Europeans. You can be sure that we at CamperDays will do everything to support you in the best possible way!
Due to the current development with Covid-19, there may always be changes in entry requirements. Various countries in Europe still require quarantine, electronic registration or proof such as a negative corona test. Please consult your Government’s guidelines to find out more about the travel restrictions that apply to you.
We are in constant contact with all campervan providers whose offers can be booked via our CamperDays platform to discuss accommodating solutions for bookings affected by Corona. If you have questions, please do not contact the rental company directly as we are your contract partner.
3. What do I do if I want to book another campervan for this or next year?
Book a campervan! If you haven’t booked a campervan yet, but would like to go on a campervan holiday this year, please contact us. You can do that now. Many rental companies still have sufficient availability and low prices. At the moment many people are cautious about planning their holidays. If the spread of the corona virus decreases again, this will probably change quickly. At that stage, the available campervans will most likely be fully booked quickly. Nevertheless, keep an eye on the latest news and official travel information.
4. Which countries currently have travel restrictions?
Due to the coronavirus many countries are restricting the entry for European citizens. The information changes very quickly, so it is best to follow the latest news about your destination country and check official websites such as your National Foreign Office.
5. Are the campervan rental companies cleaning the vehicles better now?
As we do not provide any vehicles ourselves, we cannot give a definitive answer here. However, we have asked our partners and received feedback that many rental companies clean their vehicles more intensively and differently. For example, the vehicles are disinfected inside the vehicle by rental companies after return.
Disclaimer: The information on this page has been compiled with the greatest possible care and to the best of our knowledge. Nevertheless, we cannot guarantee that the content provided is up-to-date, complete and correct. In particular, the provision of the information does not constitute legal advice.